Privacy Policy

Last updated December 13, 2024

At Macc Waste Bin Hire ('we', 'us', or 'our'), we are committed to protecting your privacy. This Privacy Notice explains how and why we collect, use, and/or share ('process') your personal information in compliance with the Corporations Act 2001 (Cth) and the Privacy Act 1988 9Cth.

By using our services ('Services'), including but not limited to:

• Visiting our website;
• Using our Skip and Bin Hire Services.
• Engaging with us in any way, you agree to the terms of this Privacy Policy.

1. INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you provide when you express interest in our services, participate in activities on our website, make bookings, or otherwise contact us. This information helps us deliver services, respond to inquiries, and enhance your experience with us.

• Personal Information Provided by You:
  The specific personal information we collect depends on your interactions with us and the features you use. This may include:
  • Names
  • Phone numbers
  • Email addresses
  • Mailing addresses
• Sensitive Information:
  We do not process sensitive personal information, such as racial or ethnic origin, sexual orientation, religious beliefs, or health-related data.

We expect all personal information provided to us to be true, complete, and accurate. You must notify us promptly if any changes occur.

Information Automatically Collected

In Short: Certain technical and usage information is automatically collected when you visit or interact with our Services.

When you access our website or services, we automatically collect data to help maintain functionality, security, and improve the overall experience. While this information doesn't directly identify you (e.g., name or contact details), it includes technical details about your interaction with our Services.

• Examples of Information Automatically Collected Include:
  • Device and Usage Information:
    • IP address
    • Browser and device characteristics
    • Operating system and language preferences
    • Referring URLs and access times
    • Country and general location
    • How and when you use our Services, including interactions with pages and features.
  • Log and Usage Data:
    This includes service-related information collected when you interact with our Services. For instance:
    • Date and time of usage
    • Pages and files viewed
    • Actions performed (e.g., searches or feature usage)
    • Device event information (e.g., system activity, error reports, crash data, and hardware settings).
  • Device Data:
    Information about your device, such as:
    • Device type and operating system
    • Internet Service Provider (ISP) or mobile carrier
    • Browser type and configuration
    • Application identification numbers
    • Hardware model and system configuration.
  • Location Data:
    • We may collect your device's location data, which can be precise (e.g., GPS coordinates) or imprecise (e.g., based on your IP address).
    • This data helps us offer location-relevant services. You can disable location access through your device settings, but this may limit some features of our Services.

Google API

In Short: If our Services interact with Google APIs, we comply with their strict data usage policies.

When we use information obtained from Google APIs, we adhere to the Google API Services User Data Policy, including the Limited Use Requirements. These requirements ensure that we only access and use data in ways that align with the stated purpose and protect user privacy.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your personal information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with applicable laws. We may also process your information for other purposes with your consent.

We process your personal information for various purposes depending on how you interact with our Services. These purposes include:

• To Deliver and Facilitate Delivery of Services:
  We process your information to provide you with the services you have requested, such as processing orders, facilitating deliveries, or offering related services.
• To Respond to Inquiries and Offer Support:
  We may use your information to address your inquiries, provide customer support, and resolve any issues or concerns you might have regarding our services or products.
• To Fulfill and Manage Orders:
  We process your information to manage your orders, including processing payments, handling returns and exchanges, and ensuring the fulfillment of services you have requested.
• To Request Feedback:
  We may process your information to request feedback about your experience with our Services, ensuring we continually improve and meet your expectations.
• To Post Testimonials:
  We may use personal information to publish testimonials about our services. If we post testimonials, we will seek your consent before using your personal information for this purpose.
• To Protect Our Services:
  We may process your information to maintain the security of our Services, including fraud detection, prevention, and efforts to safeguard against unauthorized access or attacks.
• To Evaluate and Improve Our Services and Marketing:
  We use your information to identify usage trends, analyze how effective our promotional campaigns are, and improve our Services, products, marketing efforts, and your overall experience.
• To Comply with Legal Obligations:
  We may process your information to comply with applicable legal obligations, respond to legal requests, or to exercise, establish, or defend our legal rights in case of disputes or regulatory actions.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share your personal information in specific situations and/or with the following third parties.

We may share your personal information in the following situations:

• Business Transfers:
  In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be shared or transferred as part of that transaction. We will notify you in the event that your information is transferred to another entity.
• When We Use Google Maps Platform APIs:
  We may share your location information with Google Maps Platform APIs (e.g., Google Maps API, Places API) for services like retrieving postal addresses and location-specific data. These APIs use GPS, Wi-Fi, and cell towers to estimate your location. GPS provides an accuracy of around 20 meters, while Wi-Fi and cell towers help improve accuracy in areas with weak GPS signals, like indoors. The data retrieved from these APIs helps provide location-based services like directions.
  Google Maps Platform APIs may store cookies and other data on your device.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We use cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your experience when you interact with our Services. These technologies help us improve the functionality, security, and performance of our Services, enabling us to personalize your experience and make interactions more seamless.

• Cookies:
  These are small data files stored on your device that help us remember your preferences, settings, and other details when you visit our website or interact with our Services. Cookies are essential for ensuring you have an optimal browsing experience and for features like remembering login details, preferences, or your progress.
• Web Beacons and Pixels:
  These are tiny images or code embedded in our Services that allow us to track page visits, user interactions, and the effectiveness of marketing campaigns.
• Tracking Technologies for Analytics and Advertising:
  We allow third-party service providers to use tracking technologies like cookies and pixels on our Services for various purposes, such as:
  • Analytics: Helping us understand how users interact with our Services, which features are popular, and where improvements may be needed.
  • Advertising: Tailoring ads to your interests, preventing the same ads from showing repeatedly, and providing you with more relevant advertisements based on your interactions with our website and other sites.
• These third-party service providers may use these tracking technologies to collect information, which may include your browsing behavior, device data, and demographic information. These ads may appear on our Services or on other sites you visit.

You have control over cookies:

• Opt-Out of Cookies: You can manage or disable cookies through your browser settings. For more details on how to do this, check your browser's help section.
• Cookie Notice: Specific information about how we use cookies and how you can control your preferences is outlined in our Cookie Notice.

Google Analytics:

We may share your information with Google Analytics to monitor and analyze the usage of our Services. The features of Google Analytics that we use include:

• Google Display Network Impressions Reporting
• Google Analytics Demographics and Interests Reporting

If you would like to opt out of being tracked by Google Analytics, you can download the Google Analytics Opt-Out Browser Add-on or modify your settings through Google Ads Settings. You can also opt-out through the Network Advertising Initiative opt-out page and Mobile App Opt-Out.

For more information on how Google handles your personal data, refer to their Privacy & Terms page.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless otherwise required by law.

We retain your personal information for as long as needed to fulfill the purposes for which it was collected, including the following:

• To provide the services and features you've requested
• To comply with legal and regulatory obligations
• To resolve disputes and enforce our agreements

If we no longer have a legitimate business need to process your personal information, we will either delete it or anonymize it. If deletion or anonymization is not possible (for example, because the data is stored in backup archives), we will securely store your personal information and isolate it from further processing until deletion is possible.

We may also retain personal information as required by law, such as for tax, accounting, or other legal obligations. Once we no longer need to keep your data, we will take steps to securely erase or anonymize it.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We are committed to securing your personal information and have implemented robust technical and organizational security measures to protect the information we process. These include:

• Encryption: We use encryption technologies to secure the transmission of your personal information during online interactions.
• Access Controls: We limit access to personal information to only those who need it to perform their job functions. This reduces the risk of unauthorized access or misuse of your information.
• Regular Security Audits: We conduct periodic security audits to evaluate and improve our security measures, ensuring that your personal information remains protected against evolving threats.
• Secure Infrastructure: We use secure servers, firewalls, and secure communication protocols to safeguard data integrity and prevent unauthorized access.

Despite these safeguards, it is important to note that no data transmission over the internet or storage system can be completely secure. As such, we cannot guarantee that hackers, cybercriminals, or other unauthorized parties will not be able to defeat our security measures and gain access to, steal, or modify your personal information. We strongly encourage you to access our Services only within a secure environment to reduce the risks of exposure.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not intentionally collect, solicit, or target personal data from children under 18 years old. Additionally, we do not engage in the sale of such data. If you are under the age of 18, you must not use our Services without the consent and supervision of a parent or guardian. By using our Services, you affirm that you are at least 18 years of age or that you have obtained parental consent.

If we discover that we have inadvertently collected personal data from someone under the age of 18, we will promptly take steps to deactivate the account and delete such data from our records. If you believe we have collected information from a child under 18, please notify us immediately at [email protected] so that we can address the matter.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

You have several privacy rights regarding the personal information we collect and process:

• Access: You can request access to your personal data, which includes asking us for a copy of the information we hold about you.
• Rectification: You can update or correct any inaccuracies in the personal data we hold about you.
• Erasure: You can request that we delete your personal information under certain conditions (e.g., when it is no longer necessary for the purposes it was collected).
• Restriction of Processing: You can request that we limit the processing of your personal data in specific circumstances, such as when you contest the accuracy of the data or object to processing.
• Portability: You can request a copy of your personal data in a structured, commonly used format and transfer it to another data controller, where technically feasible.
• Objection to Processing: You can object to the processing of your personal data for specific purposes, such as direct marketing or profiling.
• Withdrawing Your Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. To do this, you can contact us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?". Please note that withdrawing your consent will not affect the lawfulness of processing prior to its withdrawal.
• Cookies and Similar Technologies: Most web browsers automatically accept cookies, but you can configure your browser to reject cookies or delete existing cookies. Please be aware that this may impact your user experience and certain features of our Services. For more details on managing cookies, refer to our Cookie Notice.

If you have any questions about your privacy rights or wish to exercise them, you can contact us at [email protected].

9. CONTROLS FOR DO-NOT-TRACK FEATURES

In Short: We do not currently respond to Do-Not-Track (DNT) signals.

Most web browsers, mobile operating systems, and mobile applications offer a Do-Not-Track (DNT) feature that allows users to signal their preference to not have data about their online browsing activities collected or tracked. However, as of now, there is no universally recognized or standardized technology for detecting and implementing DNT signals.

As such, we do not currently respond to DNT signals or similar mechanisms that automatically communicate your preference not to be tracked online.

Should a standardized method for handling DNT signals be adopted in the future, we will update this Privacy Notice accordingly to reflect how we plan to handle such requests.

10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: You may have additional rights based on the country you reside in.

Australia

We collect and process your personal information in compliance with the Privacy Act 1988 (Privacy Act), which establishes the requirements for handling personal data in Australia.

This Privacy Notice complies with the notice requirements set forth in the Privacy Act, which includes providing details about:

• The personal information we collect from you
• The sources from which we collect information
• The purposes for which we process your information
• The recipients with whom we share your personal information

If you choose not to provide the necessary personal information required for specific services, this may limit our ability to offer the following:

• Providing the products or services you wish to receive
• Responding to inquiries or assisting you with your requests

You have the right to request access to or correction of your personal information at any time. You can make such requests by contacting us through the details provided in the "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?" section.

If you believe that we are unlawfully processing your personal information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), which oversees privacy compliance in Australia.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time to reflect changes in the law, our practices, or the way we collect and use your personal data. When we make changes, the updated Privacy Notice will be reflected by an updated "Revised" date at the top of this page.

In the event of significant changes to this Privacy Notice, we will notify you by either:

• Posting a prominent notice on our website
• Directly sending you a notification via email or other means

We encourage you to review this Privacy Notice periodically to stay informed about how we protect your information and ensure compliance with applicable regulations.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions, concerns, or comments regarding this Privacy Notice or the way we handle your personal information, please feel free to contact us using the following methods:

• Email: [email protected]
• Mail:
  Macc Waste Bin Hire
  8 Glenville Dr, Melton VIC 3337
  Victoria 3337, Australia

We are happy to address any queries or concerns you may have.

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to review, update, correct inaccuracies, or delete your personal information that we have collected, in accordance with applicable laws. This also includes the ability to withdraw consent for processing where applicable.

These rights may be subject to certain limitations under the law, such as where the information is required for legal obligations or contractual purposes.

To request access to your personal information or exercise your rights, please fill out and submit a Data Subject Access Request (DSAR) form. You can submit this form through the contact details provided above, and we will respond promptly in compliance with the laws governing data protection.